We always try to give the best service possible, but there may be times when you feel that this has not happened. You are entitled to lodge a complaint, either verbally, by telephone or in writing. If you require assistance with making your complaint, we will be pleased to help.

The member of staff who initially receives the complaint will convey the details to their designated Manager, and you will receive a reply within two days of lodging the complaint that an investigation into the matter is under way.

During the course of the investigation, we may require you to attend an additional consultation meeting with the practitioner involved in your treatment. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the clinic’s manager will review your case.